Our Christmas terms and conditions
- All event dates are subject to availability.
- A £20 deposit per person is required to confirm all Christmas Party bookings and this is non-refundable and non-transferable.
- Payment is required a minimum of 28 days prior to the event and this is non-refundable and non-transferable.
- Bookings made after 28 days prior to the event will be required to pay in full at the time of booking.
- Full pre-payment is required to confirm all Christmas Day Lunch bookings and this is non-refundable and non-transferable.
- Full payment is required to confirm festive Afternoon Tea bookings with 10 people or more and this is non-refundable and non-transferable.
- A £50 deposit per person is required to confirm all New Year’s Eve non-residential bookings and this is non-refundable and non-transferable.
- Full pre-payment is required to confirm all Residential Packages and this is non-refundable and non-transferable.
- Bookings will not be confirmed until a deposit/payment is received for each guest. If you are paying on behalf of a large group please send one cheque only or arrange payment by one credit/debit card.
- Menu pre-orders are required no later than 28 days prior to the event.
- If you require a special seating arrangement, requests will be noted, but no guarantees can be given. Complete tables seat either 10 to 12 people dependant on the room layout. The hotel reserves the right to join parties of less than 10 people together.
- In the event of a cancellation or a reduction in numbers from the original booking, full charges will be made unless the spaces are resold.
- Deposits and payment of the final balance are non-refundable and non-transferable. Cheques should be made payable to Crowne Plaza Felbridge-Gatwick and must have a contact name, address and cheque guarantee number on the reverse. Cheques must be received allowing 14 days to clear prior to the booking date.
- All prices include VAT at the current rate. If you require a VAT receipt please advise the events team and this will be available after the event.
- Guests under 18 years old may be restricted at some events, please check at the time of booking.
- The hotel does not allow alcohol to be brought onto the premises and the use of aerosol novelties is not permitted.
- Please note that all our function rooms and bars are non-smoking in accordance with UK legislation.
- Party organisers or company representatives will be liable for any misconduct by their guests which results in damage to the property of the Crowne Plaza Felbridge-Gatwick or its associate assets.
- The Crowne Plaza Felbridge-Gatwick is legally bound not to serve alcohol to persons under the age of 18 years of age or persons intoxicated by alcohol. It is the organiser’s responsibility to ensure all guests are over the age of 18.
- For the benefit of the other guests we request that customers are smartly dressed on party nights and refrain from wearing jeans and trainers. The hotel management reserves the right to refuse admission if a guest arrives in an unfit state. During the event if a guest is disruptive towards other guests, the organiser of the party will be informed and the guest will be removed from the hotel. Under these circumstances monies paid to the Crowne Plaza Felbridge-Gatwick will not be refunded.
- The hotel reserves the right to cancel an event and will endeavour to offer alternative dates where possible.
- The hotel will not be held responsible for any cancellations due to unforeseen circumstances such as adverse weather conditions.
- All rooms must be prepaid or guaranteed by a valid credit or debit card depending on what package and date has been booked.
- The names of all guests staying must be received 10 days prior to arrival.
- For individual Christmas Party bedroom bookings, cancellations can be made by 4pm night prior unless contracted. If you have contacted bedrooms please refer to your contract.
For more information call 01342 337700 or email email@example.com. To explore out Christmas events, download our brochure below.
Download our Christmas brochure